Archive for the ‘Meeting Planning’ category

Meeting Supplier Relationships Make You Look GREAT!

April 22nd, 2010

AVISPLlogoThe job of a meeting planning professional is to plan and execute a successful meeting or event. We are not audio visual, website or catering experts. We utilize preferred vendors and trusted suppliers to put the pieces of our events together. Hotels will usually have a one stop shop approach and keep as much as possible in house but you can never assume that they will be able to do it all. Relationships with trusted suppliers will streamline the process and increase the professional polish to your meeting or event.

It is so critical to treat these relationships like family and be sure to communicate the goals and outcome as it relates to their performance so the end result is well orchestrated. If the venue treats your suppliers like they are “second rate” it WILL have an impact on your guests. Meet with your suppliers to see what special needs they have and how they will be able to perform best for you.

I have to extend a special THANK YOU to my friends at AVI-SPL Twice they have comAVISPL_recyclelogo_MPCe to my aid in very difficult situations and the outcome was seamless to the audience. Steve, Jim and Ivy are incredible ambassadors and seasoned professionals. AVI-SPL has several locations throughout the country and they are involved in taking the meeting profession to a higher level.  The audience EXPECTS a seamless production and that doesn’t always happen with the wave of the magic wand. Be sure to treat your suppliers right and say thank you for a job well done.

I have a related article about an incredible public speaker that you can access through my blog on my Linked In site http://www.linkedin.com/profile?viewProfile=&key=22499504&trk=tab_pro listed in the website area under My Blog. Please take the time to view this to hear the miracle of how far reaching random acts of kindness to suppliers can be. Treat each other right!

 

Fam Trip, Group Site Tour, Hosted Buyer Program … When can YOU go!

March 7th, 2010

DSC_6698Regardless of what you call it, be sure you really are a qualified attendee. Don’t go if there is no chance you will book the venue in the foreseeable future. No one wants to be part of a trip where an unqualified buyer is taking advantage of the venue. In my last hotel we did 6 group site tours or familiarization trips in one year and each group was comprised of 10 – 12 planners.

It is a lot of work to organize flights, ground transportation, special dietary needs, gifts, a theme and an agenda where everyone gets to know new people and it is still educational and fun. We created the format once and duplicated it 4 times for just captive meeting professionals and twice for independent meeting professionals with their client. We did not invite significant others to keep it very business focused and found a Thursday – Saturday program worked best in that it did not cut into too much personal time.

To get 12 attendees, you need to invite at least 50 planners. Having several dates to offer helped to get qualified planners in at a time that best suits their schedule. We made it casual, interactive and left an afternoon for optional activities to show the variety of what your attendees can do in their spare time. Spa appointments were always a huge hit but city tours, attractions or special events can also be worthwhile. We kept it personal and focused so each guest felt like we recognized the most important person in the world. The cost is usually over $1,000 per planner so expect a well orchestrated follow up plan to track the success.

It is also wonderful if the local Convention & Visitors Bureau attends to talk about the destination, partner opportunities and the type of services they provide. Any preferred vendors should also participate to showcase their offering.

Depending on the ratio of business from the local market, it is fun to attend a “Show the Love” event that is a single meal with educational content or a dinner and overnight event. If you are doing a fair amount of business with a local venue, you should occasionally “shop” the venue to experience the service when the sales team is not around. That is the service that your guests receive.

No matter what you call these types of events, they can be an extremely effective use of your time in planning a meeting or event and build an amA2Zing lifetime relationship bond between the venue team and the professional meeting planner.

Measuring Your Priorities

February 18th, 2010

HAPPY February!!! It has been a little chillier than we Floridians are used to but it is giving us the time to stay cozy and get those New Year Resolutions accomplished … My prCB031351imary goal was weight loss and I am pleased to report I am down 11.5 pounds in 5 weeks! I’ll be happy to share my success formulas if you have an interest. Basically, it is about eating healthy and doing exercise … imagine that! The greatest deprivation has been eliminating my favorite adult beverage but the detoxification of all Caffeine, Refined sugar, Additives and Preservatives (CRAP) has been essential. It has been fun to invent new recipes that are creative, quick and easy. How are YOU doing on YOUR primary priority?
With regard to business, I promised to step up my game on writing about the things that will be most helpful to you. Your comments have been so important … there was a time when I thought I was casting thought to the wind! I appreciate the energy that comes back from you as you inspire and ignite more energy. Think of how that makes people respond to your requests when you feed them praise. WOW! It creates a power that can make mere mortals move mountains! We cannot motivate anyone other than ourselves but we can inspire others through affirmations. So go find the stars in your life and let them know how they have impacted you.

j0398747 This month I am focused on a fundraising event and awareness for an organization known as Dress For Success. This group restores dignity and hope for professional women in search of a new job. Women are referred to the agency and have a set appointment to meet with a volunteer that will help them select 2 suits, 2 blouses, a pair of shoes and a briefcase from the donations at the boutique. They will also assist with resume writing and have a computer lab to investigate opportunities to go out on interviews and launch their new life. Visit their new location at 1705 North Howard AvenueTampa during their OPEN HOUSE:

Thursday, February18th 11:00am to 2:00pm
Friday, February 19th 3:00pm to 6:00pm
Saturday, February 20th 9:00am to 12:00pm

Please plan to attend the fund raising Fashion event at SAKS FIFTH AVENUE February 25. Reservations are required and seating is limited. Details are found at http://bit.ly/9frpI7 .You will be in good company!

Also in the news … http://bit.ly/dvTzj7 … the latest on the Sustainable Business Conference & Expo. The topics will be announced later this month but mark your calendars!
Finally, the video intro to the website is on line! I am learning ways to improve memory techniques and to get noticed in cyberworld so I will be sharing those items along with ways that work to improve YOUR networking and meeting sizzle. Keep coming back for more!

Lots of FUN DIVA activities in the works!

February 8th, 2010

 Thursday, February 25, 2010 

Dress For Success Fundraiser and Fashion Event at SAKS FIFTH AVENUE

Please invite every professional woman you know.

It is such a worthy cause and we will have so many fun prizes and treats for everyone.
Make your reservation TODAY as space is limited!

 http://tinyurl.com/yzmmjsr

img_girlshopping

Saturday, Feb 27 Spa Diva Day

It’s anti-age girly-girl fun with the am A2Zing aesthetician, Marie Rose.

I have one last appointment open at 3:20 PM if YOU want to join in.

42-16060629

 Wednesday, March 3 Wine Diva

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Bottling, Tasting & Brewing Event 6 – 8 PM
Winemaking Pantry
10510 Portal Crossing Suite 104
Bradenton, FL 34211
www.winemakingpantry.com

Be sure to reserve your space in advance as all events have limited capacity.

Linda Elland, Your Missing Piece
A2Z Meetings & Events
Phone: 813-990-0950

www.A2ZMeetingsandEvents.com

How much of your time is spent planning meetings or events?

December 30th, 2009

http://polls.linkedin.com/p/72088/aogyv

I bestow upon you the gift of time.

December 29th, 2009

HAPPY New Year!!! What a glorious time of year this has been! I was able to help 2 new clients and still spend time with my loved ones. I started the month of November with things I was thankful for and they just multiplied as each gift was announced. I was determined to sprinkle positive energy on every person I was able to interact with and the more I gave away, the more it multiplied. I intend to continue to sprinkle positive energy throughout 2010 and I look forward to helping more friends and clients save time by planning and executing successful meetings on their behalf. I have so much fun doing this and YOU get the gift of time. Take a peek at the new expansions to my website.   http://www.A2ZMeetingsandEvents.com Sound has been added for 30 seconds and video clips are next! A newsletter will also be coming out in 2010 and your tips and tricks may be included if you write to me.

In my journey this year I have met some amA2Zing people and one of them has given me the gift of overflowing gratitude. Thank you, Terre! This was her latest gift. It is so awesome … please enrich yourself by taking the time to read this inspiring note and you will understand the gift that has been bestowed on you. Take advantage of this gift and bestow gifts on those you love and respect.


Angel
Thanks to Victoria Esther Ben-Toviya

This Thursday evening, Dec. 31st, will be the end of the first decade of the century. It will herald in the second decade, and begin the first “double digits” of the century 2010. (Remember when you went from 9 to 10 years old – double digits?!) It will also be the second full moon of the month of December, making it a BLUE MOON (in Cancer)! There will also be a partial eclipse of the moon in North America. At this season of short daylight, we have the double gift of the silvery reflected Light from the moon again to shimmer on our New Year’s Eve at this auspicious moment in history.

Some say that Moon Light is filled with feminine energy. Some say it is a time of fullness of vision (more light available at night) and therefore a good time for meditation upon our Inner Vision. Some say it is a time to look to our own feminine side and see how we most fully utilize our potentials for life giving – to ourselves and overflowing to others from our own “fullness”.

What is this New Year bringing to your Pathway? What have you been conscious of lately? I hope you will take time to write it down and take one (first) step in whatever that is. What has been on the edge of your consciousness – hovering and hidden (partial eclipse) in your unconsciousness? Take some time to sit with those unconscious shadows and allow them to emerge, be recognized, integrated, and acted upon in a positive way for your personal growth and development.

What is your “theme” for this year? (Check with your Inner Self). It might be your “Year of Peace”, so you seek Peace throughout your days this year. It might be your year of “Joy”. Where will you find joy this year?

What gift do you bestow upon others this Year? “I bestow upon you the gift of ____”. Let your own inner wisdom fill in the blank for each person you love; bestowing this “wish” for them to receive in the coming year. I received the gift of “fun” from my sister. In the coming year I will look for ways to experience fun in my life.

I bestow upon you for this coming year, in the words of Julia Child, “Bon Appetit!” In Hebrew, “B’tai Avone” and may you have a wonderful appetite – for LIFE! (Send me this phrase in languages you know! I want to hear them!)

If we are to help our patients live fully – it begins with us!

Let us celebrate life this year, 2010, with gusto, appetite, and eagerness for each juicy moment of Life to be rich, bold, bodacious and succulent!

Love and blessings to the Earth Angels with whom I am privileged to work,

Victoria Esther Ben-Toviya, MA, BCC
Chaplain

Tips for Designing a Great Meeting Request for Proposal

December 5th, 2009

Oh Lord, please don’t let me be misunderstood!DBU011

We are all so busy these days and one missing piece in the puzzle could be the weak spot that makes the rest of your meeting sag. Great communication is easy if all parties start with a complete understanding of the goals. So what kinds of things do the bidding parties need to know about your group? Have you communicated everything?

What is the objective and profile of the meeting?
o Is it a training meeting, board meeting, sales, continuing education, incentive?
o If you wanted to accomplish 3 – 5 key things, what would those be?
Who are your competitors?
o Include a clause stating that competing groups will not occupy the hotel over your meeting dates
Describe the profile of the audience.
o Are individuals encouraged to bring family members?
o What is the percentage of males/females? Age range?
o Are there special needs unique to your audience?
? Specific products, cuisine, smoking
? Disabilities that require special accommodations
o What is the geographic mix? (If your audience is international, will translators be needed?)
o What is important to the attendees? (past successful themes, events or venues)
Describe specific meeting and guest room needs.
o Desired meeting flow and meeting room set ups (diagrams are helpful)
o Include days, dates and times
o Include set up and tear down times and 24 hour hold when necessary
Give room rate range sought after and parameters of flexibility
o Patterns of arrival and departure could impact rates greatly
o Be specific on room types desired
List specific inclusions you would like in the proposal
o Complimentary room ratio, staff rooms, upgrades, etc.
Provide at least 2 years of group history by night (rooms blocked versus rooms utilized)
What is the decision process?
o Who decides?
o When will the decision be made?
Site inspection request
o What is the policy for site inspection and detail meetings?

ASK ABOUT:
o Taxes, service charges, additional fees and inclusions
o Ground transportation & parking fees
o Internet access in guest rooms and meeting space
? Fees
? Technical support
o Business center services and pricing
o Labor conditions
o Ownership and management of the hotel and for how long
o Ancillary & support services
o Risk assessment /management
o Events at the hotel or in the city during your dates

Not everything on this list will pertain to every group. Save yourself some stress by communicating items on this list that will impact the outcome of your meeting.
For other helpful meeting tips visit   http://www.a2zmeetingsandevents.com/tips.html

Tips to delegate tasks and keep control of what really matters

November 11th, 2009

I spoke with a corporate meeting planner recently and she said “I’m happy to have a job but I lost my assistant in the downsizing and now I am doing the work of two people. I feel as though I was demoted. There is not enough time to do it all and do it well.”

Did you know you can hire a professional meeting planner to do all the research, negotiate all components of the meeting, ensure the best rates at no cost to you or your company?

Regardless of whether your meeting is an intimate board meeting, an intense sales training meeting or a multi-day trade show, what you want and expect as your end result is the same…. a successful and well received event. As all professional meeting planners know, the key to a successful event is dependent upon the seamless execution of your details.
If you have experience in the meeting planning industry, you may be quite capable of managing the event yourself. Assistance with advance research may be all that you need to get the process started. If you do not have background in meeting and event planning, allow a professional consultant to lead you on the path to securing the right site with the right terms.
A professional meeting planner will save on your budget expense and add some cost effective enhancement ideas. They will partner with you and become an extension of your team. They can yield a more detailed site selection process along with a better contract, all the while insuring the needs of your event are considered.

Why isn’t there a fee for this service?
Independent meeting professionals do not charge any fees to our clients for hotel site selection services because we are compensated by the hotel you choose on each room they sell to your group. Hotels give us a placement fee, this does not inflate your room rate what so ever. Your buying power is increased because we book thousands of rooms per year, at multiple properties. Hotels compete for your business, benefiting you with the lowest room rates available. It is in the best interest of the hotel to offer great rates to our clients, so we may in turn book their hotel or their brand again for other business.

Will hotels raise their rates to compensate your placement fee?
No. The hotel rates that A2Z Meetings & Events receives are at least as competitive as those you might find on your own – with the placement fee already built in. A2Z is able to negotiate these great rates due to the large quantity of business we direct to the hotel industry. The added bonus is that we know the rates and seasonality of properties throughout the country so we can make recommendations of how and where you will get the best value for your dollar.

Are meeting planners biased when choosing a venue?
An independent meeting professional will have your best interest and needs as their first priority. You are the decision maker as to where the meeting goes. Our job is to negotiate the best overall value package so you can make the best decision. The placement fee is fairly standard within the industry, so the meeting planner’s “pay-out” is comparable wherever the meeting is booked. Professional meeting planners rely heavily on their reputations and the referrals they acquire so you can be confident they are going to work hard to earn both your business and your respect.
Enlist a planner that is honest about receiving a placement fee. We have over 27 years of experience in the meeting and event planning industry. We have earned a reputation by providing quality services based on an honest and ethical relationship with our clients and the properties you select. We work hard to gain and maintain your trust.

Are there other services available besides site selection and contract negotiation?We are experienced in all avenues of professional meeting and event planning and have a team of service providers that assist us when a group chooses to have us work the meeting. The fee based services available are listed on our A2Z Meetings & Events website. Many independent meeting planners only provide the complimentary site selection and contract negotiation services while we will see you through from A2Z!

Now serving number 44 …

August 16th, 2009


Do you ever feel like just a number?

So many hoteliers are wondering why group business is so far behind last year. The canned answer is the economy. Groups are smaller in size because fewer people are allowed to attend; they are not spending as much on training and development; there are fewer employees because sales are down; groups can’t go to places that have spa or resort in their name; non-essential travel has been cut. While all of these things may be true for several markets, there are markets that continue to travel and the hotel sales team should be prospecting for new business on an ongoing basis.

As an independent meeting planner, I am amazed by the lack of passion and sense of urgency I have experienced in the site selection process. Frequently I have to call the hotel to ask if someone would please respond to my request for a proposal. Once I receive the proposed bid, I have to call back to address several key points that were requested and not addressed. My request for a proposal has not been examined to see how they can best accommodate MY needs … it is just a matter of offering space, rates and dates without satisfying any emotional needs. It is rare that I encounter a benefits sales approach or even a genuine interest in the “pain” that I need help solving … I am simply a number.

I have spent my adult life in the hospitality industry. I love working with my clients and so many become dear friends. That doesn’t happen simply responding to requests with the “take it or leave it” quote. If business is so bad out there, what is the sales team doing that is more important than responding to a request in a memorable way? It isn’t about the lowest rate or the most attachments to documents that I have to sift through to get answers to my questions. It is about being excited to create a lifelong relationship, being thorough in responding to specific needs that are mentioned, asking valuable questions that let me know you understand my goals and being creative in presenting the additional benefits that put the icing on a well thought out proposal.

Because of the experience described above and my lifelong network of professional colleagues throughout the world, I saw a need to design a sales training program for hotels. What would it take to ignite the sales team? Just as the needs of each meeting planner is different, so are the needs of each hotel sales team. first analyze the needs of sales organization.

Phase one is a mystery shopping service where we contact the hotel with 5 different types of groups from various areas of the country and varying market segments in an attempt to shop 5 different group or catering sales managers. These 5 leads all come through different lead sources to also shop the effectiveness of 5 major revenue streams. The results are given on a standards scorecard as well as the complete written dialogue of the mystery shopping experience. Each shop experience gives a written recommendation on ways to enhance the marketing tool and suggestions for how that proposal could have been improved.

BONUS ~ At least two of the shopping experiences will also include competitive responses to the same lead. Here you will see how quickly primary and secondary competitors are responding as well as the way they have addressed the specific needs and to what degree they engage in a benefits sales approach. The results do not reveal competitor rates that were quoted.

Phase two is a customized on-site training program. Based on the results from Phase One, we know which areas required the greatest amount of attention and each individual’s strengths and weaknesses. Some of the training is done on an individual one-on-one basis and some can be conducted as a group. Several support pieces are required from the hotel prior to arrival to point me in the right direction. A complete checklist is requested in my initial proposal to the executive responsible for deciding on engaging my services.

BONUS ~ The sales staff helps to write a living training program that can be used as a refresher course or taught when new members join the team. The standards that are set and tools that are designed truly clarify the roles, goals and responsibilities of each team member and it gets them back on course in a positive uplifting environment. The sales staff recognizes the investment in their training and it stimulates new excitement for the property and several new, creative ideas.

All of this training impacts the customer experience in a positive way. The client will recognize the smile and the genuine interest in the response they receive. If they need to leave a voicemail for the sales manager at your hotel, the client will smile at the creative prompt to leave a message rather than groan until they hear the beep. If a voicemail is left for them, the client will want to get back to that sales manager because they respect one another and are building a bond. The client will look forward to booking business at your hotel this time and in the future. They become part of the sales team and look for other opportunities within their organization or will provide outside introductions and referrals if asked.

Selling is not just taking an order. It’s not about getting to the “close”. Selling is step one to building a relationship. It is about finding the need and genuinely responding to the “pain” in a way that encourages a partnership ~ not just for this time but for a lifetime.

Challenged to produce a meeting on a budget?

August 6th, 2009

Quick tips on how to save money on your meeting …

  • Find great hotels in Second Tier Cities or find great hotels near a major city with easy access to downtown. Center city hotels tend to charge higher rates and often there are additional taxes to consider which increase the overall cost with no added value. An added benefit is that a second- or third-tier city may need and want your business more than the most visited cities. Additionally, their cost of doing business is often lower for ancillary items so they pass these savings on to you.
  • Work with the destination Convention & Visitors Bureau. Ask the CVB for free collateral and discount coupons to area attractions. They may also be able to add value in the form of sponsorship of transportation, promotional mailings, a meal function, airport greeting, tchotchkes, etc.
  • Consider alternate patterns. Resorts are busiest on weekends and city hotels are busiest mid-week. Find the best pattern for the venue to secure the best rate.
  • Be flexible! One of the most powerful negotiating tools in this environment is your flexibility with dates, space and city. Even in the tightest market hotels will have holes to fill so openness to suggestions about items such as location, room configuration and date pattern, can save bottom line dollars.
  • Ensure guests are checked in under your room block to avoid attrition penalties. Organizations are going as far as penalizing attendees for not checking in under the group room block. If an association gets hit with a high bill for attrition, it could force them to lose a substantial amount of money and possibly increase membership rates to compensate for it. This is a good incentive for attendees to book rooms properly.Have the hotel check your registration list to see if there are members booked outside of the block so you can identify offenders and request credit toward attrition.
  • Hotels on a regular basis send “Hot dates” to us. They need to fill and usually offer incredible incentives to clients for booking over those needed dates.
  • Save on meeting room rental by serving food in the room or allowing the hotel to book an evening meal function in that room. Think of every inch in the hotel as real estate and know that revenue is expected to be generated for that space.
  • Get sponsorship from vendors who add value to your meeting attendees.
  • Buying in volume can save. Find out what other groups may be ordering for meals to save on preparation and it should also provide a savings. The same may be true for renting furniture, linens or AV. See if other groups are using similar equipment on days prior or following to save on set up or tear down time and fees.
  • Get multiple bids. Let your hotel salesperson know what other hotels within their competitive set have received your lead. They tend to get highly competitive when they know others are involved in the bidding process. Be clear on your wish list to see who is really listening and wants to “ease your pain”. The bid process will give you hints on attention to detail that make a statement on the projected outcome of your meeting.
  • Get outside quotes from other vendors. Often an outside contractor may quote a lower rate to get in the door. Outside quotes may be matched to keep the revenue in house and it really provides a smoother flow for your meeting.
  • Get your speaker’s AV needs in advance and have them sign off on it. Send them an update prior to the meeting to make sure that there are no changes before they land on site.
  • Purchase supplies and other items on site to cut down on shipping costs. Check with the hotel to see if they provide a meeting planner toolbox with office supply items such as scissors, packing tape, stapler, markers, etc. Consider printing items at the end destination and having the printer deliver them to the hotel. Files can be sent electronicly and collated and ready for your arrival. We always take a portable printer and laptop for last minute meeting needs.

  • Negotiate important concessions into your contract. Do not assume the hotel is going to offer the same things that you may have received prior. VIP amenities, upgrades to viewed rooms or suites, late check out, staff rooms, etc may be items on your “wish list” that need to be communicated prior to signing a contract. Negotiate for a higher guest room minimum percentage and “comp” room’s ratio.

  • Make sure that your attorney or legal staff reviews all binding agreements. Most employees are not equipped to deal with contracts, agreements and the host of signed documents necessary to produce a quality meeting. While your meeting planning staff is well versed in protecting your interests, make sure that you have consulted with your legal department or procurement group before signing legally binding documents. The extra step will prevent problems down the road that could cause major roadblocks in producing a successful meeting.

  • Carefully manage your guarantees for food & beverage. Often, planners or clients will over-guarantee the number of attendees, in effect throwing money away. If you have a solid group history, this can be like gold when it comes to mining the data necessary to figure out how many people will actually be served. It is also important to consider the time and location of the function in determining the appropriate guarantee. And don’t forget, venues always allow for an overset of 3-5%, which should also be taken into account.

  • Lock in your contract now. Travel costs are rising but meetings are going strong. Work with your planner to do a thorough site selection and lock in your contract now to protect against the projected future increases. Consider multi-year contracts with performance clauses. Hotels would rather have contracts in place than trade for higher room rates closer in so use that to your advantage.

  • Hold pre and post convention meetings. Meet with the credit manager on a daily basis. Review your reports every morning to make sure there are no surprises.

  • Call A2Z Meetings & Events to negotiate your contract so you are sure to get the best value with service assurance agreements for your next meeting!
As seen in Smart Meetings Magazine